SQUARE, INC: We primarily use Square for selling tickets to our general admission events such as movies and small concerts. Square is a mobile point of sale service and card-processing system which adheres to the PCI Data Security Standard (PCI-DSS). Accepted forms of payment for online orders include American Express, Visa, MasterCard, and Discover.
VENDINI: We use Vendini Ticketing Software for our larger events and concerts. Vendini allows you to select your seats by price or section and effortlessly place ticket orders using secure encrypted SSL software. Online orders are processed in real time 24/7, up to 24 hours prior to an event. Accepted forms of payment for online orders include Visa, MasterCard, and Discover.
You must provide a valid email address when purchasing tickets online in order to receive a confirmation email with your order number. If you do not receive a confirmation email following your order, please contact the Pentangle office at (802) 457-3981 or [email protected]
Call the Box Office during our business hours (M-F, 10:00 am – 4:00 pm) to place an order. If you are calling after hours or if box office employees are busy helping other customers, please leave us a message and your call will be returned in the order it was received, as soon as box office personnel are available.
The Pentangle office is located in the lobby of the Woodstock Town Hall and is generally open Monday through Friday from 10 AM through 4 PM except holidays when the Town Hall is closed. The office is closed for lunch between 12 – 1 PM. The Box office is also open one hour before show time to purchase and pick up reserved tickets.
Pentangle Members who hold a valid, current membership card are eligible for discounts on Pentangle performances and movies. Member prices are visible on the expanded description and ticket purchase pages for each event; certain purchase limitations apply based on the type of membership held. Not a member yet? Click here to learn more about this great program!
Refunds & Exchanges
All ticket sales and fees are final and non-refundable. Tickets for Pentangle-produced events may be exchanged for a future Pentangle performance if they are received in the box office at least three days prior to the show date (good for current season only and subject to availability). A $2 charge applies per ticket exchanged, and price differences will not be refunded. Unused tickets may also be returned to the box office anytime prior to a performance as a tax-deductible donation to Pentangle.
If an event is presented as scheduled, we are contractually obligated to pay the performers. We are therefore unable to offer refunds if bad weather makes it difficult for you to attend an event for which you have purchased tickets. If we do cancel an event, we will post this information on our website’s homepage at www.pentanglearts.org, or you can call (802) 457-3981 for cancellation updates.
Woodstock’s Historic Town Hall is wheelchair accessible. Use the automatic door on the east side of the Town Hall, then take the elevator to Level 1 for theater access and the Pentangle office. Don’t hesitate to ask one of our friendly ushers for help. The seating layout inside Town Hall Theatre always includes a reserved selection of Wheelchair and Wheelchair Companion seats (see seating map here). Please call us at (802) 457-3981 and we will be delighted to assist you with these reservations. These seats are available on a first-come, first-served basis, so advance reservations are highly recommended.
Tickets Prices include
All ticket orders include 6% Vermont state sales tax as well as a service fee that helps us cover box office expenses such as equipment, software, ticket stock. You may choose to have your tickets held at Will-Call for no charge, or you may select convenient mail delivery for a small surcharge of $0.50 per total order. We also offer the option to print your tickets at home.